Cross-Cultural Communication

Date08/09/2018   |   Time9:30 am - 4:30 pm  

Huntington Bank Room Toledo-Lucas County Public Library
325 Michigan Street
Toledo, OH 43604
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Contact: Toni Shoola, Associate Director
Phone: 419-241-9513

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This workshop is eligible for 6 hours in the Leadership and Human Resources track of the Certificate in Nonprofit Management.

Approved for 6.0 CFRE credits.

Workshop description: 
Have you ever had a conversation with a co-worker where you were both speaking the same language but didn’t seem to understand one another? How much do you know about the background and culture of your colleagues, clients and volunteers? Have you ever unintentionally offended someone because you didn’t understand where they were coming from?

This training will help participants bridge the communication gap among coworkers, or customers who have different cultural backgrounds. An individual’s cultural background is not simply defined by the country in which they were raised, the language they speak, the color of their skin or their religion. Culture can be very different for two individuals who are of the same nationality, religion, race and speak the same language.

In this workshop you will learn: 

  • skills that will build trust among workforce teams
  • special techniques to communicate with those that have lower English proficiency. 

Training will encompass role-plays and hands on skill-building activities.

Workshop Promotional Partner:

Target Audience:
Anyone who seeks to learn how to identify, practice, and address cultural differences in order to improve communication, service delivery, and cross-cultural relations.  

Presenter's Bio:
Sarah Barekzai is Sr. Language Services Specialist and Project Manager for all translation projects at the International Institute of St. Louis and has worked in that capacity since August of 2003.
She studied Business Administration and Banking in Switzerland, received a Certificate in Translation from French into English, has an A.A. in Communication Arts and Foreign Language, a B.S. in Human Resources Management, and is working on a M.A.Ed. in Instructional Design.
In addition to English, she speaks French, German, Swiss German, and is learning Dari.

Diego Abente is Vice President of Economic Development of the International Institute and President of the International Institute CDC. Diego leads two major programs that help refugees and immigrants become positive members of the community. The Microenterprise Development Program (MED) assists immigrants and refugees through development services and lending to start and/or strengthen their businesses. The Individual Development Account program (IDA) helps refugees save and acquire a long term asset such as a home or education. As Program Manager, Diego oversees day-to-day operations of the lending and asset building programs. He is responsible MED for portfolio management and risk analysis as well as account management for the IDA program. He has a Masters in Governance and International Development, a law degree from his home country of Paraguay, and is pursuing an MBA. Prior to joining the IISTL he spent several years managing non-profit programs in Africa and Washington D.C.

Event Logistics:

  • Workshop registration starts at 9:15 am.
  • The cost of the workshop does not include lunch.
  • A map of lunch options will be provided in an email sent to you prior to the workshop.
  • Workshop slides will be emailed to you prior to the workshop.
  • Morning coffee will be provided.
  • Water will be provided throughout the day.

Contact Us

300 Madison Avenue
Suite 1300
Toledo, OH 43604
P     419.241.9513

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The Center for Nonprofit Resources is funded by  Toledo Community Foundation