Improve Services for Limited English Speakers

Date09/05/2019   |   Time1:30 pm - 4:30 pm  

300 Madison Ave.
300 Madison Ave. 8th floor
Toledo, OH 43604 Driving Directions: 

PARKING OPTIONS: Superior Parking Garage (enter off of Superior or St. Clair Street) or Port Lawrence Parking Garage (enter off of St. Clair Street near Jefferson). Garage rates run $1.00 - $6.00 for ½ hour to 4 hours ($8 daily maximum).

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Contact: Heather Bradley, Director
Phone: 4192419513

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  This workshop is eligible for 3 hours in the Leadership & Human Resources Track of the Certificate in Nonprofit Management.

  The C4NPR Nonprofit Management certificate program is sponsored by 
Approved for 3.0 CFRE credits.

Workshop description:
This session will provide participants with tools to help them navigate conversations and service provision with limited English speakers. Participants will learn tips for communicating effectively across different languages, as well as best practice when using interpreters. Participants will also review tips and best practice for developing and implementing organizational language access plans. Participants will leave the presentation better equipped to communicate across language to deliver services.

Target Audience: 
Service providers working with diverse communities and/or service providers seeking to gain a better understanding of how to work effectively with diverse communities.

Presenter's Bio: 
Diego Abente is Vice President of Economic Development of the International Institute and President of the International Institute CDC. Diego leads two major programs that help refugees and immigrants become positive members of the community. The Microenterprise Development Program (MED) assists immigrants and refugees through development services and lending to start and/or strengthen their businesses.

The Individual Development Account program (IDA) helps refugees save and acquire a long term asset such as a home or education. As Program Manager, Diego oversees day-to-day operations of the lending and asset building programs. He is responsible MED for portfolio management and risk analysis as well as account management for the IDA program.

He has a Masters in Governance and International Development, a law degree from his home country of Paraguay, and is pursuing an MBA. Prior to joining the IISTL he spent several years managing non-profit programs in Africa and Washington D.C. 

  • Event Logistics:
  • Workshop registration starts at 1:15 pm.
  • Workshop slides will be emailed to you prior to the workshop.
  • Water and light snacks provided.

Contact Us

300 Madison Avenue
Suite 1300
Toledo, OH 43604
P     419.241.9513

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The Center for Nonprofit Resources is funded by  Toledo Community Foundation