Case Supervisor

1035 N. Superior Street
Toledo 43604
Start Date: immediate
Salary: commensurate w/education and experience
Certifications Desired: CDCA preferred or eligible

Contact: Denise F. Fox -
More Info:
Last Updated: 02/07/2019
Expiration Date: 03/18/2019

Job Description:


The case management supervisor ensures the effectiveness of case managers, and, in utilizing the Stabilization Components of the case plan, is key to empowering clients to set goals that will move them through the transition process from dysfunction to self-sufficiency and independence.


  • Program planning, development and management
  • Supervises and monitors the performance of case managers
  • Works as client services team member
  • Analyzes programming, personnel problems and identify appropriate solutions
  • Investigates and resolves client complaints
  • Supports the development of individual case plans for each resident
  • Coordinates case plans with appropriate community programs to assist residents in achieving program goals
  • Attends all meetings as required
  • Maintains availability for crisis management and intervention
  • Establish and maintain effective working relationships with employees, other agencies and the public
  • Works in coordination with the Senior House Monitor to ensure an integrated delivery of services
  • Maintains confidentiality of all agency operations
  • Follows all Aurora policies and procedures
  • And all other duties as assigned

  • Bachelor’s Degree or equivalent in social services or related field
  •  CDCA or eligible
  • Must communicate effectively, both verbally and in writing
  •  Strong organizational and time management skills
  •  Knowledge of community needs and resources
  •  Principles and practices of effective supervision
  •  Knowledge of principles and practices of providing social services to culturally diverse populations
  •  Able to analyze programs, services, structure new programs, and improvements
  •  Ability to interpret federal, state and local regulations, guidelines and outcomes
  •  Knowledge of homelessness, addiction, domestic violence and mental illness beneficial
  • Team oriented
  • Must be computer literate – proficient in Microsoft Word and Outlook
  • Must be able to work as part of a team, as well as individually
  • Must be able to organize and prioritize work, be proactive, take initiative, resolve complex issues, follow through, and simultaneously manage multiple priorities
  • Must maintain a high level of confidentiality, working with sensitive and privileged information
  • Must be able to pass a criminal background check prior to employment

Email cover letter, resume with salary requirements to:

EEOC/Please, no phone calls

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