Information and Referral Specialist

2155 Arlington Ave.
Toledo 43614
Start Date: as soon as possible
Hours Per Week: 40

Contact: Samuel H. Hancock -
More Info:
Last Updated: 07/11/2018
Expiration Date: 07/31/2018

Job Description:

Position Title:             Information and Referral Specialist


Position Classification:          Full time; Non-Exempt; Hourly pay will be based upon experience and qualifications.


Responsibilities:                 Connects older adults, younger persons with physical disabilities and their family caregivers with the information, resources services they need. This position collects basic intake information of the caller into the appropriate software. Creates a remarkable consumer experience for those who call, e-mail, use the live chat Web site function or walk in to the Area Office on Aging seeking help in living long, quality and independent lives. Conducts outreach activities to increase awareness of Area Office on Aging services amongst targeted populations. This position reports to the Aging Resource Center Director.


Qualifications:                       Minimum of 3 years’ experience within an information and referral, customer service environment or similar setting with appropriate computer skills. Knowledge/experience of the aging network preferred. Prefer Bachelor’s degree in gerontology, nursing, social work or a related field and/or relevant experience. Bilingual (Spanish/English) fluency highly desirable. Note: Driver’s license and criminal background check is required for this job.

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