Volunteer and Membership Manager

1 Discovery Way
Toledo 43604
Hours Per Week: 40
Salary: Negotiable based on skill/experience.

Contact: Leslie Roth - lroth@istscience.org
More Info: www.imaginationstationtoledo.org
Last Updated: 01/11/2018
Expiration Date: 03/11/2018

Job Description:


Volunteer and Membership Manager

Full Time


This position reports to the Director of Institutional Advancement and manages both the volunteer and membership programs.  This position requires an experienced professional, who is a top performer with outstanding organizational skills, and who has the proven ability to determine the volunteer needs of the organization with strategies that will both attract and retain a diverse volunteer base.  This position is also responsible for growing, managing and retaining the membership base for Imagination Station through sales, promotions and member events. 



  • Create a process for attracting and developing trained and educated volunteers who will enhance the visitor experience
  • Develop unique volunteer recruiting strategies to attract each generational niche needed (teen, college, adult, and senior)
  • Work collaboratively to ensure all volunteers are approved through program screening, interviewing, and reference checking
  • Create and maintain viable training plans, coordinating all training logistics
  • Ensure that appropriate training is undertaken and recorded through an accessible master scheduling and tracking process
  • Implement annual volunteer performance evaluations
  • Create and implement volunteer recognition programs
  • Establish cross-functional training programs to provide sound & knowledgeable coverage for all areas of the Science Center
  • Establish solid networking relationships within community to provide continual source for volunteers and outreach opportunities
  • Coordinate community outreach opportunities matching volunteers and team members to staff the science center’s external involvement
  • Assist in developing and monitoring a budget
  • Determine short- and long-term goals for the volunteer units that support the Science Center's mission and vision
  • Develop membership campaigns
  • Maintain the accuracy of the membership database
  • Accurately input all memberships into the membership database, print cards and ensure that members receive new cards within a timely manner
  • Respond promptly to inquiries within 24 hours from prospective members and current members
  • Working with Marketing, own the project of creation and update of membership and marketing material i.e., letters, new member welcome packs, newsletters, e-bulletins, fact sheet, membership directories, member listings, member questionnaires and brochures
  • Coordinate special membership initiative offers and recognition programs such as sneak previews of traveling exhibits and member only events
  • Develop and implement target market strategies for membership direct mail and telemarketing programs to recruit and retain members
  • Create sales incentive programs for front desk staff
  • Identify potential sources of new members and business opportunities


  • Bachelor’s degree in business, marketing, communications or related field
  • Excellent communication skills
  • Minimum of three years experience in effectively developing and managing volunteers
  • Prior sales or fundraising experience preferred
  • Proficiency with the Microsoft Office suite, database management, and the ability to quickly learn the membership system
  • Flexible schedule to include occasional evenings and weekends
  • Demonstrated proficiency in the English language


Imagination Station’s mission is to serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.

Imagination Station, Pure Science, Pure Fun


All applicants must apply on-line at imaginationstationtoledo.org and submit a detail resume outlining job history and experience.




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