Continuum of Care Navigator

Come join our team at the Toledo Lucas County Homelessness Board!

New Career Opportunity: Continuum of Care (CoC) Navigator

Employment Classification: Full time, salary

The Toledo Lucas County Homelessness Board (TLCHB) is seeking a Housing Navigator to
work collaboratively within Lucas County’s homelessness crisis response system to:
• Identify housing opportunities for households experiencing housing insecurity, both
families and singles, to prevent and rapidly resolve eviction.
• Identify housing and other community resources that will allow for long-lasting
• Navigate financial assistance programs and services aimed at avoiding or resolving
• Coordinate with landlords and property managers to provide or maintain housing
opportunities and promote housing stability for families & individuals with housing
• Assist households in navigating other community resources with the goal of achieving
long term housing stability.
• Provide referrals to longer-term community resources when necessary.
The CoC Navigator will provide coordination and assistance during the housing stabilizing
process. This position will work collaboratively with Gryphon Place (Toledo 2-1-1) and
Coordinated Access and the Housing Problem Solving Program along with referrals from other
sources within and outside the Continuum of Care to prevent or rapidly resolve evictions, locate
housing and housing related resources to assist individuals and households in Toledo. The
intent of this work is to prevent homelessness or eviction by stabilizing and diverting
households from the homelessness crisis response system or rapidly resolve homelessness by
quickly exiting them from the system. This position will provide more navigation and support
with the goal of stabilizing households while connecting them to longer term community

This is a two-year grant funded position that may be renewed depending on funding source.

• Display a cooperative, friendly, and helpful attitude with clients, program staff,
coordinating agencies, landlords and co-workers.
• Attend TLCHB team meetings and training as required.
• Proactively seek out community resources and develop relationships with resources to assist
and support households within the homeless crisis response system.
• Act as a liaison between housing partners and landlords when assisting clients with
navigating housing options and supporting housing stability.
• Work with Coordinated Entry, Shelter Case Managers and Street Outreach staff to assist
clients to explore alternative housing options and overcome barriers to housing.
• Collaborate with Eviction Prevention efforts and partners throughout the community.
Program-specific duties
• Work with Gryphon Place (Toledo 2-1-1) and Housing Problem Solving Program to
coordinate services, prevent eviction, and achieve housing stability for client households.
• Provide resource navigation and follow up services to households experiencing housing
instability or possible eviction, connecting them with longer-term resources for enduring
• Support clients by identifying available landlords and housing units and assist with lease
signing and move in support.
• Act as a resource for tenants and landlords experiencing conflict to find
compromise/solutions to experienced problems, including connection to mediation services
for more serious conflicts to help avoid eviction.
• Advocate for clients with prospective landlords, developing rapport with landlords for
ongoing success.
• Work closely with Housing Problem Solving Program Manager to structure and implement
referral pathways with community resources, tracking referrals.
• Develop knowledge of community resources, utilize advocacy skills, and foster selfadvocacy so individuals or families expand their use of resources in the community as it
relates to housing services.
• Document engagement, services, and outcomes in HMIS for reporting purposes.
Program Training
• Participation in “Housing First” training.
• Participation in Mental Health First Aid and Trauma Informed Care training (if

• Possession of Associate or Bachelor’s degree strongly preferred.
• 3+ years relevant professional work experience, including experience and confidence in
engaging with clientele, social service delivery, case management, non-profit work.
• Highly proficient in Microsoft Office applications.
• Working knowledge of grants, grant reporting and outcome tracking.
• Ability to analyze and systematically compile technical and statistical information and to
prepare reports, correspondence, and presentations; comprehend and make inferences from
written materials; interpret federal, state, and local government laws and regulations
regarding grant contracts and administration; review the work products of others to ensure
conformance to standards and guide decision making.
• Experience working with a diverse variety of individuals in a trauma-informed, person-centered, strengths-based capacity.
• Highly professional demeanor and ability to community effectively and sensitively with
funders, community leaders, staff, partners, and the public on behalf of TLCHB.

All prospective candidates should submit a resume and cover letter via email to Application deadline is 1/31/22.

Must be willing to provide references upon request