Manager, Senior Services

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers and a full service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

General Function:

  • Administers, coordinates, and oversees the various components of the senior services programs provided by Neighborhood Health Association and ensures the effective operation and management of the senior centers. Also responsible for supervising and managing program staff and volunteers.
  • Plans, develops, implements and monitors programs, goals and objectives
  • Determines the need for supportive services including outreach, transportation, information and referrals for the senior population as necessary;
  • Promotes the center(s) to the community by actively recruiting new seniors by communicating its activities and promoting programs that address the social, physical and emotional needs of the elderly
  • Understands the significance of “units of service” to the targeted elderly population.
  • Prepares the department operating budget; submits grant funding applications to the appropriate agencies
  • Ensures data entry of “units of service” information
  • Creates and implements fundraising opportunities to assist in the provision of funds to run and maintain the center(s)’ programming.
  • Identifies senior citizens needs and develops new services and activities to address those needs, working with the Senior Services Advisory Council to accomplish the aforementioned. Ensures Advisory Council is meeting regularly with supporting documentation.
  • Coordinates efforts with the Area Office on Aging, other agencies, organizations and groups serving the elderly and attends related meetings as appropriate.
  • Maintains and evaluates periodic reports on statistical data collected.
  • Develops and formulates performance measures and standards for the staff, as a basis for the conduction of annual performance management review program.
  • Manage and supervise program staff and volunteers.
  • Reviews and evaluates the performance of the team on a regular and periodic basis, and ensures that the overall performance of the staff is on-track, and well within the pre-established goals and objectives.
  • Consolidates performance status reports of the team as a basis for monitoring the progress of the various activities within the center(s).
  • Ensures the center(s) are compliant with guidelines and requirements as established by funders and management.
  • Compiles and submits monthly, quarterly and annual reports as required by funder(s) and management
  • Ensure senior center staff are documenting services provided according to the guidelines of grantor(s)/funder(s) and management
  • Manages the financial resources of the program(s) to accomplish the program objectives within the established guidelines.
  • Ensures that the operating expenses are well within the prescribed limits of the budget plans and fiscal guidelines
  • Order supplies as needed and approved.
  • Oversee maintenance and upkeep of facilities and its grounds.
  • Handles customer complaints and issues by explaining organizational policies and guidelines as well as those involving compliance issues with grantor(s)/funder(s).

Transportation Services

  • Responsible for Senior Center(s) transportation services.
  • Oversees the use of the senior center van including: trips, cleanliness, maintenance, required inspections, and documentation of all the above.
  • Ensures and documents that each vehicle operator has current/valid Ohio Motor Vehicle Operator’s License or license appropriate to the vehicle. Ensure annual motor vehicle reports are completed on each vehicle operator.
  • Ensures all staff are trained to drive and operate van according to the vendor’s guidelines and meet minimum requirements.
  • Also required to be qualified driver and drive the van as needed.


  • Bachelor’s degree in gerontology, social services, recreation or closely related field is preferred. Comparable education and experience will be considered.
  • Minimum of 3 years of experience serving the public, with emphasis on senior population.
  • Minimum 2 years supervisory experience
  • Minimum of 2 years licensed driving experience.
  • Computer experience with proficiency in Microsoft Office products is required. Experience using Internet and email programs.

This is a full-time salary position $37,000/yearly, working 40 hours per week. Monday – Friday, no weekends or holidays

Excellent benefits including Health, Dental and Vision Insurance, Paid Life Insurance, PTO and 10 paid holidays.

We are a drug free workplace, and an Equal Opportunity Employer.

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Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.